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14-day returns
Order Processing: All orders are carefully packed and dispatched within 1-3 business days (excluding weekends and statutory holidays) after payment confirmation.
Standard Shipping: Once shipped, delivery typically takes 7-15 business days. Actual shipping time may vary depending on the destination and local customs clearance efficiency.
Track Your Order: As soon as your package leaves our warehouse, a confirmation email containing a Tracking Number will be sent to your email (info@wsder.com). You can track your parcel's journey online at any time.
Damaged Packaging: If you notice severe damage to the outer packaging upon delivery, please take photos before opening it and contact our customer support immediately.
30-Day Risk-Free Guarantee: We want you to absolutely love your purchase. We offer a 30-day return policy from the date of delivery. Items must be unused, in their original condition, and in the original packaging to eligible for a return.
Fast Refunds: Once your return is received and inspected, your refund will be processed and automatically applied to your original method of payment within 3-5 business days.
Damaged on Arrival? Due to the nature of garden and festive decor, items can occasionally be damaged during transit. If your order arrives broken or defective, please contact us at info@wsder.com within 48 hours with a photo, and we will arrange a free replacement or full refund immediately.
Precise Manual Measurements: To guarantee a perfect fit for your space, all dimensions are measured manually with a potential variance of 1-2 cm. We highly recommend measuring your designated display area before placing an order.
Color Accuracy: All product photos are taken in real-world settings. Due to lighting variations, monitor color calibrations, and the unique nature of handcrafted painting, slight color differences may occur between the screen image and the physical item. This variation is part of the unique charm of artisanal crafts.
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